Policies, Rules, and Regulations
The policies of Phoenix Rising are as follows:
1. NSF Policy. Any payment for sales or services (i.e., personal check) that is returned from a bank or credit union as “non-sufficient funds” or “insufficient funds” will result in a letter of “payment due” to said individual from whom check was written. Payment in cash or money order form will be due within 10 days of receipt, as well as any funds incurred as a result of bank overdraft fee (no more than $35.00), or proceedings for prosecution of fraud will be taken according to State of Wisconsin law.
2. Cancellation of Appointments. In the event that a client must cancel an appointment, notice to the practitioner must be given at least 24 hours prior to the appointment. If the client fails to do so, said client is responsible for paying the “missed appointment fee,” amounting to half the cost of the scheduled appointment/service.
3. NCNS. “No call, no show,” or NCNS, is documented according to the Three Strike Rule. If a client fails to appear for a scheduled appointment, that client will be required to pay the “missed appointment fee” (see item #2). If this occurs three times within a year, the practitioner reserves the right to deny client service. If a client is more than ten minutes late to a scheduled appointment, that client is still required to pay the full amount of said appointment and will receive services according to the allotted time remaining (i.e. a client scheduled a 45-minute session and came 15 minutes late; that client will receive a 30-minute session but must still pay for the 45-minute service).
4. Smoking/Alcohol and Drug Use. The client agrees not to smoke at least an hour before a scheduled Reiki, Access Consciousness Bars, or crystal healing appointment. Any alcohol or drug use prior to any scheduled appointment which puts the client in any kind of altered state or danger (as well as the practitioner) will result in immediate termination of the session. The client is still responsible to pay the fees for services scheduled.
5. Termination of Treatment/Therapeutic Relationship. The client understands that he or she may refuse treatment at any time and may cancel either the session or the therapeutic relationship at any time. The practitioner holds the same rights and responsibilities. Termination of the therapeutic relationship, if decided, will be later discussed and documented with the client and practitioner.
6. Health and Cleanliness. The client agrees to maintain proper personal hygiene protocols (i.e. deodorant, shower or bath) prior to any session and understands that the practitioner has the right to refuse services if personal hygiene is not maintained and/or is a deterrent to the health and wellness of the client or the practitioner.
7. Honesty on Intake Form. The client agrees to fill out his or her intake form prior to beginning any type of treatment with the practitioner truthfully and to the best of his or her ability; the client also agrees to inform the practitioner of any changes that have occurred in health and wellness after said intake has been documented and will not hold the practitioner responsible for any injury due to failure to inform.
8. Cell Phones. Unless a cell phone is necessary for medical or other related emergencies, the client agrees to turn off or silence his or her cell phone for the duration of treatment.
9. Boundaries. The client and the practitioner agree to maintain the boundaries governing the professional standards of the therapeutic relationship; both understand that a breach of boundaries may result in termination of the therapeutic relationship.
10. Confidentiality. The client understands that the practitioner will maintain individual client confidentiality and will not share this information with any individual or official; the client also understands that, if confidentiality is compromised (excepting court-ordered documents or other legally-related assessment) that the therapeutic relationship may be terminated.
11. Medical Disclaimer. The client understands that the practitioner is not a doctor, psychologist, psychiatrist, psychotherapist, or other qualified medical professional and is not licensed to diagnose or prescribe medications, supplements, or other related medical advice. The practitioner can, however, refer the client to other health professionals if additional or supplementary treatment is recommended or necessary for the client’s overall health.